• Provide consistent quality customer services to external clients based on SLA.
• Responsible for answering calls from customers, assisting them with entering incidents / problems into service desk system, and escalating critical issues to our internal support team.
• Log and track requests, and also update call status to customer.
• Monitor and coordinate the vendor for troubleshooting process.
• Data Center Operation: DC Patrol, Tape Rotation, Remote Hand service.

NTT Communications (Thailand) provides consultancy, architecture, security and cloud services to optimize the information and communications technology (ICT) environments of enterprises.
These offerings are backed by the company’s worldwide infrastructure, including leading global tier-1 IP network, Arcstar Universal One&htrade; VPN network reaching 196 countries/regions, and over 140 secure Data Centers.

Attractive Working, Welfare & Benefits:

• 5 days working (Mon-Fri)
• Office base (@ Column Tower, fully equipped workplace, near BTS & MRT Asoke)
• Benefits & Support (Bonus, Health and Life Insurance, Dental care, Notebook, mobile phone, provident fund, annual leave, fitness, company activities, casual wear on Friday, etc.)

candidates are invited to apply by submit your resume stating details of  education, work experience, a recent photo and expected salary to recruit@ntt.co.th

Tel. 02-2367227 Ext.1813,1809